Refund policy

Short version: the Free plan lets you try everything that matters before you pay, and if we charge you wrongly, the money comes back.

Last updated 6 September 2026

Try before you pay

The Free plan costs nothing and never expires, so you can run real classes on Classitz before a rupee changes hands. Because of this, a month you have paid for and used is not refunded when you cancel — you keep the paid features to the end of that month instead.

When we do refund

• Charged twice or charged after you cancelled — the extra charge is refunded in full.
• Charged within the last 7 days and Classitz did not work for you because of a fault on our side — refunded in full.
• A payment that did not activate your plan (for example a bank glitch) — refunded in full, or applied to your plan if you prefer.

How to ask

Email support@classitz.cc from the address on your account, with the payment id from your invoice, or call +91 92479 12085. We answer within one working day.

How long it takes

Refunds go back to the original payment method through Razorpay within 5 to 7 working days of our approval. UPI refunds are usually faster; card refunds depend on your bank.

Fees your students pay you

Classitz does not collect your students' fees; those payments are between you and them, so refunds of class fees are your decision, not ours.